Privacy and Cookie Policy

Cookie Policy

By visiting our website and using our services, you understand and agree to how we process personal data in accordance with our privacy policy. We respect your privacy and your right to control your personal data. Our guiding principles are simple: we will be transparent about what data we collect and why. Please take a moment to read them. It's important!

Privacy and Cookie Policy

VRAC PLUS respects your privacy and your right to control your personal data. Our guiding principles are simple: we will be transparent about the data we collect and why. We protect your data as if it were our most valuable trade secret.

The VRAC PLUS (“Company”) Privacy Policy describes what data we collect, the purpose of the processing, how you can control your own data, and how to contact us. This Privacy Policy applies when you use applications, web pages, and services that are included in an application or on a website operated by the Company. The VRAC PLUS Protection Officer (DPO) is personally responsible under these terms and is accountable for data processing in accordance with applicable law.

Here is a summary of what you can expect when visiting our website:

• We track your web activity for marketing purposes
• We collect personal information for marketing and communication purposes.
• We process personal information by sending it to integrated email and customer relationship management (CRM) systems for marketing and customer relations purposes.
• We store personal information in our databases for analytical purposes.
• Your behavior and activity on the web can be used for marketing purposes such as targeting and marketing analysis.

What personal data do we collect?

VRAC PLUS primarily collects information directly from you as a customer. Examples of personal data we may collect include your company name, your name, and other contact details such as your phone number, email address, or physical address. VRAC PLUS may update your information from other public records if necessary to maintain accurate and up-to-date data.

VRAC PLUS records personal data in connection with:

1. a) Notification of a service offered through the various platforms offered by the Company.
2. b) When you enter your email address or mobile phone number on the site.
3. d) If you contact us by email, telephone, our websites and social media.
4. e) If you sign up for an email subscription.
5. f) Your visit to our websites and when accessing our application, including, but not limited to, traffic data, location data, blogs and other communication data, such as IP address, device type, operating system and browser type used for the visit.

Collection with consent

By clicking the "Close" button, you consent to the use of the personal data (company, name, phone number, and email address) that you enter in forms at various locations on this website for marketing purposes related to the services you are shown when asked to provide your personal information. We also collect your IP address, geographic location, and interests to better tailor our marketing to your needs.

By clicking the "Close" button, you also agree that we may place a third-party cookie on your computer from the Company. This cookie will track you and your online behavior on other websites in order to provide you with marketing based on your online activity.

How we use the information collected

The Company processes personal data primarily for the purposes indicated below and for any other purpose mentioned at the time of collection:

• Execute the functionalities through one of the platforms offered by the Company;
• To enable good customer service, such as managing your requests, correcting incorrect information or sending information you have requested, for example newsletters, white papers, documentation;
• To manage customer profiles, conduct analyses and market research;
• For system administration and to obtain statistical data on the behavior and usage of our users;
• To develop, deliver and improve our products and services by analyzing your behavior on our websites and applications.
• Personal data is also used for analytical purposes to perform segmentation and targeting, in order to develop personalized offers and services.
• To send you information and promotions via SMS, email, app, push or other digital contact channels such as social media since you have an active customer relationship with us;
• To contact you via the app, SMS, email or mail about other offers, promotions or services that we think may be of interest to you, please note that you can opt out of this promotion at any time;
• To provide you with relevant recommendations, offers and personalized services based on the needs of other people with behaviors similar to yours;
• To help us develop our website and application to be more useful and to improve your user experience of the services offered by the Company by personalizing the display of services to your profile;
• Sending important messages such as communication about changes to our legal notices;

We may share information with other companies that process data on our behalf to perform our services, such as analytics, distribution, or other services to maintain and enforce our terms of use and delivery. However, the processing of personal data always guarantees a high level of security and confidentiality.

The company only collaborates with partners who process personal data within the EU/EEA or with companies that maintain the same level of protection as in the EU/EEA, for example by adhering to what is known as the Privacy Shield Agreement between the EU and the United States.

About cookies

When you use our website and app, personal data may be collected through cookies. This can only be done with your explicit consent. This will store information about your usage and the pages you visit. This may include technical information about your device and internet connection, such as your operating system, browser version, IP address, cookies, and unique identifiers. When you visit our websites where our services are presented, various techniques may be used to recognize you in order to learn more about our users. This may be done directly or through third-party technology.

Right to be forgotten, storage and disclosure of personal data

You can withdraw your consent at any time by contacting us through the "contact us" function

The processing complies with applicable legislation and means that personal data is not kept for longer than necessary for the purposes of the processing. The Company will retain your personal data for as long as you maintain a business relationship with us. For marketing purposes, information older than four years is not used. This means that data will be deleted when it is no longer relevant or necessary for analysis or direct marketing purposes. Some information may be retained longer if required by other legal obligations. However, the processing of personal data always guarantees a high level of security and confidentiality.

Your rights and your choices

You have rights regarding your personal data and you can request the modification or deletion of your stored data. The Company will correct, either on its own initiative or at the customer's request, any data deemed incorrect. You can also request at any time that your data be erased or that its use be restricted by contacting us (see the section "How to contact us"). If you believe that we are not respecting your rights, please contact the Company or the Data Protection Authority in your country at http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_fr.htm.

You can opt out of receiving marketing communications from us at any time by updating your account settings or by clicking "Unsubscribe" in the emails and SMS messages we send you. You are always welcome to contact our customer service team for assistance in stopping our communications.

Links to other sites

Where our site contains links to third-party websites, websites, or documents published by third parties, these links are provided for informational purposes only. Since the Company has no control over the content of these websites or their materials, we are not responsible for their content. The Company is also not liable for any damages or losses that may result from the use of these links.

How to contact us

For more information on how we manage personal data, or if you have any questions, please feel free to contact us:

VRAC PLUS

4-Way Industrial Park

22170 Plélo

This privacy policy is effective from March 2, 2021.