Privacy and cookies policy

Cookie Policy

By visiting our website and using our services, you understand and agree to how we process personal data in accordance with our Privacy Policy. We respect your privacy and the right to control your personal data. Our guiding principles are simple. We're going to be open with what data we collect and why. Please take a moment to read them. It's important!

Privacy and cookies policy

VRAC PLUS respects your privacy and the right to control your personal data. Our guiding principles are simple. We will be open to informing you about what data we collect and why. We protect your data as if it were our biggest trade secret.

The privacy policy of VRAC PLUS (“Company”) describes what data we collect, the purpose of the processing, how you can control your own data and how to contact us. This Privacy Policy applies when you use applications, web pages and services that are included in an application or on a website operated by the Company. The DPO of VRAC PLUS is a personally responsible person in accordance with these conditions and is responsible for the processing in accordance with current legislation.

Here is a summary of what you can expect when visiting our website:

• We track your web activity for marketing purposes
• We collect personal information for marketing and communications purposes.
• We process personal information by sending it to integrated email and customer relationship management (CRM) systems for marketing and customer relations purposes.
• We save personal information in our databases for analysis purposes.
• Your behavior and web activity may be used for marketing purposes such as targeting and marketing analytics.

What personal data do we collect?

VRAC PLUS collects information primarily from you as a customer. Examples of personal data we may collect are your company name, your name and other contact details such as telephone number, email address or physical address. VRAC PLUS may update your information from other public records as necessary to maintain proper maintenance of the data repository.

VRAC PLUS records personal data in relation to:

1. a) Notification of a service offered through the various platforms offered by the Company.
2. b) When you enter your email address or mobile phone number on the Site.
3. d) If you contact us by email, telephone, our websites and social media.
4. e) If you sign up for an email subscription.
5. f) Your visit to our websites and when accessing our application, including, but not limited to, traffic data, location data, blogs and other communication data, such such as IP address, device type, operating system and browser type used for the visit.

Collection with consent

By clicking the "Close" button, you agree that the personal data (company, name, telephone number and email address) that you enter into forms in various places on this site may be used for marketing purposes to the services you are exposed to when you are asked to fill out your personal information. We also collect your IP address, geographic location and interests to better tailor our marketing to your needs.

By clicking the “Close” button, you also agree that we can add a third-party cookie to your computer from the Company. This cookie will track you and your online behavior on other websites in order to provide you marketing based on your online behavior.

How we use collected information

The Company processes personal data mainly for the purposes indicated below and for any other purposes mentioned during collection:

• Run the functionalities through any of the platforms offered by the Company;
• Enable good customer service, such as handling your requests, correcting incorrect information or sending information you requested, e.g. newsletter, white papers, documentation;
• To manage customer profiles, carry out analyzes and market studies;
• For the administration of the system and to obtain statistical data on the behavior and uses of our users;
• To develop, deliver and improve our products and services by analyzing your behavior on our websites and applications.
• Personal data is also used for analysis purposes to carry out segmentation and targeting, in order to develop personalized offers and services.
• To send you information and promotions via SMS, email, app, push or other digital contact channels such as social media since you have an active customer relationship with us;
• To contact you via the app, SMS, email or mail about other offers, promotions or services that we think may be of interest to you, please note that you can opt out of this promotion at any time;
• Provide you with relevant recommendations, offers and personalized services based on the needs of others with similar behaviors to you;
• To help us develop our site and application to be more useful and improve your user experience of the services offered by the Company by personalizing the display of the services to your profile;
• Send important messages as communication about changes to our legal notices;

We may share information with other companies that process data on our behalf in order to carry out our services, i.e. analytics, distribution or other services to maintain and enforce our terms of service. use and delivery. However, the processing of personal data always guarantees high security and confidentiality.

The Company only collaborates with partners who process personal data within the EU/EEA or with companies which maintain the same level of protection as in the EU/EEA, for example by adhering to what this is called the Privacy Shield Agreement between the EU and the United States.

About cookies

When you use our site and our application, personal data may be collected through cookies. This can only be done with separate consent. This will store information about your usage and pages visited. This may include technical information about your device and internet connection such as operating system, browser version, IP address, cookies and unique identifiers. When you visit our websites where our services are presented, different techniques may be used to recognize you in order to learn more about our users. This can be done directly or through third-party technology.

Right to be forgotten, storage and disclosure of personal data

You can withdraw your consent at any time by making a request to us via the “contact us” function.

The processing complies with current legislation and means that personal data is not kept for a longer period than necessary for the purposes of the processing. The Company will retain your personal data for as long as you have a commercial relationship with us. For marketing purposes, information older than 4 years is not used. This implies that the data will be deleted when it is no longer relevant or necessary for analytical purposes or direct marketing for the purposes for which it was collected. Some information may be retained longer if necessary due to other legal requirements. However, the processing of personal data always guarantees high security and confidentiality.

Your rights and choices

You have rights over your personal data and you can request the modification or destruction of your saved data. The Company will rectify, on its own initiative or at the initiative of the customer, the data deemed to be incorrect. You can also request that your data be erased or that its use is limited at any time by contacting us (see the “How to contact us” section). If you believe that we are not respecting your rights, please contact the Company or contact the Data Protection Authority in your country, at http://ec.europa.eu/justice/data-protection/article-29/structure /data-protection-authorities/index_fr. htm.

You can opt out of receiving marketing communications from us at any time by updating your account settings by clicking “Unsubscribe” in the email and SMS communications we send you. You are always welcome to contact our customer service team to help you stop our communications.

Links to other sites

In the event that our site contains links to third party websites, websites or materials published by third parties, these links are provided for your information only. Since the Company has no control over the content of these websites or its materials, we are not responsible for their content. The Company is also not responsible for any damage or loss that may result from the use of these links.

How to contact us

For more information on the management of personal data or if you have any questions, do not hesitate to contact us:

VRAC PLUS

ZA des 4 Voies

22170 Plélo

This privacy policy applies from March 2, 2021.