Privacy policy and cookies

Cookie policy

By visiting our website and using our services, you understand and agree to the way we handle personal data in accordance with our privacy policy. We respect your privacy and the right to control your personal data. Our guiding principles are simple. We will be open with what data we collect and why. Please take a moment to read them. It's important!

Privacy policy and cookies

VRAC PLUS respects your privacy and the right to control your personal data. Our guiding principles are simple. We will be open about what data we collect and why. We protect your data as if it were our biggest trade secret.

The VRAC PLUS ("Company") Privacy Policy describes what data we collect, the purpose of the processing, how you can control your own data and how to contact us. This Privacy Policy applies when you use applications, web pages and services that are included in an application or on a website operated by the Company. The VRAC PLUS DPO is a personally responsible person in accordance with these terms and conditions and is responsible for processing in accordance with applicable law.

Here is a summary of what you can expect when you visit our website:

• We track your web activity for marketing purposes
• We collect personal information for marketing and communication purposes.
• We process personal information by sending it to integrated email and customer relationship management (CRM) systems for marketing and customer relationship purposes.
• We store personal information in our databases for analysis purposes.
• Your web behaviour and activity may be used for marketing purposes such as targeting and marketing analysis.

What personal data do we collect?

VRAC PLUS collects information primarily from you as a customer. Examples of personal data we may collect are your company name, your name and other contact details such as telephone number, email address or physical address. VRAC PLUS may update your information from other public records as necessary to maintain a good data repository.

VRAC PLUS records personal data in relation to:

1. a) Notification of a service offered through the various platforms offered by the Company.
2. b) When you enter your email address or mobile phone number on the site.
3. d) If you contact us via email, telephone, our websites and social media.
4. e) If you sign up for an email subscription.
5. f) Your visit to our websites and when accessing our application, including, but not limited to, traffic data, location data, blogs and other communication data, such as IP address, device type, operating system and type of browser used for the visit.

Collection with consent

By clicking on the "Close" button, you consent to the use of the personal data (company, name, phone number and e-mail address) you enter in forms at various locations on this site for marketing purposes for the services you are exposed to when you are asked to fill in your personal information. We also collect your IP address, geographic location and interests in order to better tailor our marketing to your needs.

By clicking the "Close" button, you also agree that we may place a third party cookie on your computer from the Company. This cookie will track you and your online behaviour on other websites in order to offer you marketing based on your online behaviour.

How we use the information we collect

The Company processes personal data primarily for the purposes set out below and for any other purposes mentioned at the time of collection:

• Execute the functionality through one of the platforms offered by the Company;
• To enable good customer service, such as handling your requests, correcting incorrect information or sending information you have requested, e.g. newsletter, white papers, documentation;
• To manage customer profiles, perform analysis and market research;
• For system administration and to obtain statistical data on the behaviour and uses of our users;
• To develop, deliver and improve our products and services by analysing your behaviour on our websites and applications.
• Personal data is also used for analysis purposes to perform segmentation and targeting, in order to develop personalised offers and services.
• To send you information and promotions via SMS, email, app, push or other digital contact channels such as social media as you have an active customer relationship with us;
• To contact you via the app, SMS, email or post about other offers, promotions or services that we think may be of interest to you, please note that you can opt out of this promotion at any time;
• To provide you with relevant recommendations, offers and personalised services based on the needs of other people with similar behaviours to yours;
• To help us develop our site and application to be more useful and to improve your user experience of the services offered by the Company by customising the display of services to your profile;
• Send important messages as a communication about changes in our legal notice;

We may share information with other companies who process data on our behalf in order to perform our services, i.e. analysis, distribution or other services to maintain and enforce our terms of use and delivery. However, the processing of personal data always ensures high security and confidentiality.

The company only collaborates with partners that process personal data within the EU/EEA or with companies that maintain the same level of protection as in the EU/EEA, for example by joining the so-called Privacy Shield Agreement between the EU and the US.

About cookies

When you use our website and application, personal data may be collected via cookies. This can only be done with separate consent. This will store information about your usage and the pages you visit. This may include technical information about your device and internet connection such as operating system, browser version, IP address, cookies and unique identifiers. When you visit our websites where our services are presented, various techniques may be used to recognize you in order to learn more about our users. This may be done directly or through third party technology.

Right to be forgotten, storage and disclosure of personal data

You can withdraw your consent at any time by requesting it via the "contact us" function

Processing is in accordance with current legislation and means that personal data is not retained for longer than is necessary for the purposes of processing. The Company will retain your personal data for as long as you have a business relationship with us. For marketing purposes, information older than 4 years is not used. This means that data will be deleted when it is no longer relevant or necessary for analysis or direct marketing purposes for which it was collected. Some information may be retained for longer periods if necessary due to other legal requirements. However, the processing of personal data always ensures high security and confidentiality.

Your rights and choices

You have rights to your personal data and you can request the modification or destruction of your saved data. The Company will, on its own initiative or on the initiative of the customer, rectify any data deemed incorrect. You may also request at any time that your data be deleted or that its use be restricted by contacting us (see "How to contact us"). If you believe that we are not respecting your rights, please contact the Company or contact the Data Protection Authority in your country at http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_fr. htm.

You can opt out of receiving marketing communications from us at any time by updating your account settings by clicking "Unsubscribe" in the email and SMS communications we send you. You are always welcome to contact our customer service team to help you stop our communications.

Links to other sites

Where our site contains links to third party websites, websites or materials published by third parties, these links are provided for information purposes only. As the Company has no control over the content of these websites or its materials, we are not responsible for their content. Nor is the Company responsible for any damage or loss that may result from the use of these links.

How to contact us

For more information on the management of personal data or if you have any questions, please do not hesitate to contact us:

VRAC PLUS

Z.A. des 4 Voies

22170 Plélo

This privacy policy applies from 02 March 2021.